I'm Dan Manning. An agent platform I conceived and built now serves 30,000+ people and answers 44% of their questions without an expert. I work inside customer teams to build and ship AI, backed by 20 years of leading software and cloud delivery.
Results
Client outcomes are anonymised to respect confidentiality.
I conceived and built an agentic specialist team mate and enterprise knowledge platform, from idea to production. It now serves 30,000+ users. Its Slack self-service integration answered 44% of questions without subject matter expert involvement. The work won an AWS Agent Innovator award.
Since April 2026 I have worked as a forward-deployed engineer: embedded in enterprise customers’ teams to build and ship Amazon Connect AI agents alongside the people who own the problem.
Across 100+ customers over five years, my work has contributed to £500M+ in revenue impact, including one customer’s growth from $0 to $1M in monthly recurring revenue, and to £200M of enterprise transformation in the public sector, financial services, telecommunications and insurance. These are figures for programmes I contributed to.
Development team leadership at HMRC and Zonal, plus a Customer Experience Centre of Excellence framework at AWS covering people, processes, governance and delivery capability.
I drove Amazon Connect audio optimisation for Citrix from proof of concept to general availability, helping unblock migrations for 50,000+ contact centre agents across 50+ customers.
At Capgemini, I was lead architect for a COVID-19 AI VoiceBot for a UK public healthcare organisation, supporting automated triage and prioritisation of high-risk callers. The work contributed to Capgemini winning a 2020 AWS Partner Award.
What I do
I work with the people who own a problem, build the agent with them, and stay until it is running safely in production.
Business-case development, executive engagement and cross-functional delivery, connecting technical decisions with useful outcomes and adoption.
Amazon Bedrock, Strands Agents SDK, MCP, retrieval, prompts, tools and memory, supported by CI/CD and enterprise integrations.
Subject matter expert scoring, human review, confidence scoring, PII protection and knowledge grounding, with security and privacy colleagues involved throughout delivery.
Technical direction, code reviews, DevOps guidance, Agile coaching and team development, grounded in software engineering and enterprise architecture.
Professional experience
Amazon Web Services
Designs and delivers applied AI for enterprise customers, including a forward-deployed engineering assignment (working inside the customer’s team) since April 2026. Built an award-winning agentic knowledge platform and led delivery across engineering, product, UX, security, privacy and business teams.
Amazon Web Services
Led contact-centre modernisation, drove Amazon Connect adoption and enhancements to general availability, and created the Customer Experience Centre of Excellence framework. Top customer satisfaction score in EMEA for an AWS London Summit session.
Amazon Web Services
Designed practical architectures with Amazon Connect, Lex and wider AWS, and built a React demo platform that cut time-to-demonstration.
Capgemini
Lead architect for an AI COVID-19 triage VoiceBot for a UK public healthcare organisation (contributing to Capgemini’s AWS Partner Award 2020 win), plus large government and North American contact-centre replacement programmes.
HM Revenue & Customs
Led architecture for an AWS developer environment with automation and self-service. Owned technical governance and supplier collaboration, and provided code reviews, DevOps guidance, Agile coaching and team development for a cloud collaboration service.
Zonal Retail Data Systems
Led LiveRES product development, integrations and team development. Delivered APIs and third-party integrations supporting major hospitality customer wins.
One Stop · The Wrekin Housing Trust · Shrewsbury College
Developed business-critical applications, APIs, reporting and process automation across retail, housing and education; introduced development standards and Agile ways of working at One Stop.
Speaker and press bio
Dan Manning is an AI and automation engineering leader and Senior Applied AI Specialist Solutions Architect at Amazon Web Services. His experience combines forward-deployed AI delivery, an award-winning enterprise agent platform and development team leadership at HMRC and Zonal. Over 20 years, he has worked across software development, cloud platforms and enterprise transformation in financial services, government, healthcare and telecommunications. He speaks on applied AI, agentic systems and responsible adoption.
Let's talk
If you want AI agents taken from an idea to something people use, or want to talk about engineering leadership or speaking, get in touch.
Dan's Profile Assistant
Prepared answers, plus a route to the live agent demos